Customer Service

We communicate with users to our services on a regular basis via email. For example, we may use your email address to confirm your request, to send you notice of payments, to send you information about changes to our products and services, and to send notices and other disclosures as required by law. When you make a purchase from us we use your information to process your order, to send an email to confirm your order, and to contact you via phone, mail, or email if we have any questions regarding your order. Generally, users cannot opt-out of these communications, but they will be primarily informational in nature rather than promotional. 
Shipping Policy
Domestic shipments are made through USPS Priority Service, with delivery confirmation confirmation and signature required. International shipments are made through Express Mail and quoted each time. DHL international shipping is available upon request. Overnight service can be quoted upon request.
Privacy & Security
Vintage Lux is committed to protect your privacy and ensure that all customer information be kept strictly confidential. Vintage Lux, Inc. administers and manages this website.To better serve you, we collect and store information about visitors to this website. We may ask, at certain times (purchase or order of a product, contest/sweepstakes/promotion, registering for a catalog) for you to provide information such as name, shipping/billing address, phone number, email address, credit card information, birth date, gender, age, occupation, etc. We may also maintain/retain a record of your purchases from the website. We will send you our newsletter and/or email notifications / direct email marketing. 
Returns Policy
If a customer wishes to return a purchase, Vintage Lux should be notified within 3 days of receiving the item. After receiving an RGA , customer should send back in original packing at his own expense. We give 2 options: 1) dollar refund minus 25% restocking fee. 2) a site credit for the full amount paid.
Payment Policy
Paypal, Money Orders, Personal Checks are forms of payments accepted only for U.S. transactions. International purchases can be paid only through Bank Wire Transfers. Payment is expected within 3 days from purchase. Layaways:1/3 down when order is confirmed, 1/3 at 30 days, 1/3 at 60 days. Credit card payments are processed through our secure server. If you have any question regarding its use, please contact Giuditta at 310-770-1420 PWT. The credit cards are not processed in real time. The order must be first confirmed by our office and then the credit card is charged. You will shortly receive an email stating the amount charged for the full transaction.
Additional Info
Chanel jewelry boxes are available upon request for reasonable prices. Please inquire about them. Gift cards are available for any desired amount.
If you wish to opt-out and prefer not to receive information about additional products and services, promotions, and contests through email, mail, or phone, you may do so by sending us an email at Please note: Such requests will be honored within ten (10) business days according to section 5(a)(4)(A)(i) of the Can-Spam Act. While we will process your request as soon as possible, please be aware that in some circumstances you may receive a few more messages until your request is processed. You also may opt-out of receiving such emails by clicking on the 'unsubscribe' link within the text of the email.
We make limited use of cookies to gather information when you visit the website, make a purchase or when you click through to the website from a targeted email or partner site. We also use cookies to gather information upon your return visit to the website so that we can prepare and customize our services to you. A cookie is a small file sent to your computer that is stored on the hard drive and allows us to identify you and better customize the site for you. We do not capture personal information with our use of cookies. We recognize that we must maintain and use customer information responsibly and are committed to doing so. If you have any questions regarding our privacy statement, please email us at
All materials on this site are covered by the provisions of the Copyright Act, by other laws, policies, regulations, and by international agreements. Such provisions prohibit reproduction of materials ( including pictures) without written permission from Vintage Lux Inc.